Returns & Exchanges

At Gatineau Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return process for products returned within 30 days of receipt.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack Securely

  Ensure the items are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Receive Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.