Frequently Asked Questions

Everything you need to know about your Gatineau beauty journey.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

Are Gatineau products suitable for sensitive skin?

Yes, many of our products are formulated for sensitive skin. However, we recommend checking the specific product description and performing a patch test before full application.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Do you test your skincare products on animals?

Gatineau is committed to ethical beauty. We do not test our finished products or ingredients on animals, and we comply with all international anti-cruelty regulations.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.